Shop Your Way Rewards: Frequently Asked Questions | SYWR FAQ
Shop Your Way is an awesome rewards program that awards FREE MONEY, and huge discounts and savings! If you love coupons, you need your own free Personal Shopper!
If you’re just getting started with Shop Your Way, and have questions, please keep reading for answers! I put together this FAQ & Easy Guide to help people understand Shop Your Way.
The bottom line: It’s really easy! Basically, it’s a rewards program. You get points when you shop, and you can score FREE points (follow me, I share them all the time!) Then, use the points the same as cash to pay for purchases.
Shop Your Way Frequently Asked Questions
Answers for Newcomers:
Q: What is Shop Your Way? Why is everyone talking about it?!
A: Shop Your Way is one of the hottest rewards program available today! Signing up is totally free. There’s nothing to cancel and it doesn’t cost anything. Period! You get free points (and points = money to spend at Sears and Kmart!) And you get free shipping for the first 90 days. That means freebies, shipped free! Plus, if you sign up for Free 2-day shipping with MAX after the free period, it’s like getting it free after points!
Q: Is SYWR hard to do?
A: No, it’s easy! And much easier with me as your Personal Shopper! I’m here to help!
Q: Does SYWR cost anything? How much does Shop Your Way Cost? How much does it cost to have a Personal Shopper?
A: No, it is totally free. It doesn’t cost anything to have me be your Personal Shopper. Shop Your Way is totally free. It’s a service I provide free to my readers!
Q: Do I have to cancel SYWR? Do I have to cancel Max Free Shipping?
A: There’s no fee, nothing to cancel, and no recurring cost or anything. No requirements, no catch, and no strings attached. It’s a free service I provide to my readers!
Q: How do I get started getting freebies on SYW?
A: Add me (Wendy Larson) as your FREE Personal Shopper, or choose one of my great colleagues to make sure that you get exclusive client coupons and offers and 90-days FREE shipping with Shop Your Way MAX.
Q: Why have a Personal Shopper?
A: Your PS will make sure that you get exclusive client coupons and offers, and 90-days FREE shipping with Shop Your Way MAX. PLUS Shop Your Way will sometimes send you client appreciation points just for being a client! ► Click to choose a complimentary Personal Shopper Having a Personal Shopper is a FREE service! There’s nothing to cancel, and it costs nothing to join or use. Having a PS means you’ll get exclusive coupons and savings!
By making ME your personal shopper (a free service), I can help you find great deals and amazing freebies!
Q: Do I have to buy stuff? How much stuff do I have to buy?
A: Nope! I find great deals and free stuff, but it’s up to YOU to decide if you want to take advantage of the savings each time! You only buy when you want to buy. And when you do you’ll save a ton of money! Sweet!!
Q: Where is my membership card?
A: They don’t send membership cards anymore (and you don’t need one). But you can print one if you’d like!
Answers for EVERYONE:
Q: How do I get FREE stuff from Shop Your Way?
A: The best advice I can give is to follow my posts about Shop Your Way! When there’s a freebie or free points (money) to be gotten, I will share it with you! I also share tips on what to spend your points on, to get things totally free! The easiest way to stay in touch is to make me your Personal Shopper (directions above).
First, stay tuned for when I share free points you can get (which equates to free money to spend on Shop Your Way, at Sears and Kmart!)
Then, be sure to see my tips on what to buy with your points! I specialize in finding things you can get free with SYW points!
Q: What are Shop Your Way Rewards Points (SWYR)?
A: SWYR Points can be redeemed the same as cash at Sears and Kmart to get totally free stuff and save money on things you will buy anyway.
Q: What are Surprise Points? How can I get more Surprise Points?
A: Surprise Points are SYW Rewards awarded randomly. Check your account on Tuesdays and Thursdays to see if you were rewarded! Shopping (in store and/or online), playing the sweeps and of course having a Personal Shopper are all great ways to increase your chances of getting more Surprise Points.
Surprise Points are randomly given to customers. Play the sweeps to win points, and if you play new sweeps called “Doorbusters” they’ll reward you with between $1 – $7 in free points!
TIP: To get Surprise Points you must be a bonus member! Bonus members are signed up for SYW emails. Make sure you are! On SYW, click your picture, then click “Account Settings” and click REWARDS (on left). Make sure your email is entered correctly (update if needed).
Each Tuesday and Thursday, check your Surprise Points to see what you may have gotten! Make sure you’re opted in for emails in your account! (On SYW account page, click “email” and be sure top box is checked)
MAX annual members are also awarded $3 in Surprise Points every month!
And, you can connect to a free account on FitStudio to get another $5 free every month!
Find your Surprise Points on SYW, by clicking your picture and then “Surprise Points”.
Q: What are Rewards Points? How do I earn Reward Points?
A: Shop Your Way Rewards Points are earned on qualifying purchases noted with “earns rewards points”. Most purchases at Sears and Kmart qualify for rewards points.
Rewards Points are issued when you shop (1,000 points = $1.00 — double for MAX annual members). Bonus Rewards Points are also available during special sales!
You can use your SHOP YOUR WAY REWARDS membership in stores and online at Sears, Sears Grand, Sears Hometown Stores, Sears Home Appliance Showroom, Sears Hardware, Sears Outlet, Sears Auto Centers, Sears Home Services, Kmart, Lands’ End, and mygofer. Excludes Lands’ End Inlet; Madison, WI and Lombard, IL stores. You can also earn points at other participating SHOP YOUR WAY REWARDS locations (partner stores).
Rewards Points are earned at 1% (2% for SYW MAX annual members). Fixed-amount bonus points for a product-specific offer will be earned as long as your entire subtotal is not paid by points (if you want to earn points, you can pay the minimum purchase requirement out of pocket).
Find your Rewards Points on SYW, by clicking your picture and then “Rewards Points”.
Q: What should I buy with my points to get freebies? Which items will be free after points?
A: Be sure to check out my SYW catalogs for hundreds of recommendations (on ShopYourWay.com, click your picture, then click “Personal Shopper,” then click MY picture and click “Catalogs”).
You can redeem points at Sears, Sears Grand, Sears Essentials, Sears Hometown Stores, Sears Home Appliance Showroom, Sears Hardware, Sears Outlet, Sears Auto Centers, Kmart, Lands’ End, and mygofer.
Q: How do I use points (online or in store)?
A: First, make sure you’re buying an item that you can redeem points on. Look for the “redeem points” banner on the image on ShopYourWay.com.
To redeem points online: on the payment page, click on “Redeem My Reward Points” and choose the amount of points you want to redeem.
To use points in store: during checkout at participating stores, provide your member number, email address, or phone number to the cashier. Tell the associate how many Points you would like applied to your purchase (you can redeem some or all). Enter you SHOP YOUR WAY REWARDS PIN on the key pad. To find or change your pin, go to SYW.co and click Your picture, then click “Member Number”. Or, you can change your pin via TEXT by texting the word ‘PIN’ to 73277 . You can also print your card if you’d like (but it’s not required that you have a printed card).
NOTE: Some of the items are not eligible for points redemption (you may visit our Program Terms and Conditions page for a full list) If the items are not eligible for points redemption, you will not be able to use your points towards your purchase.
Q: I forgot to enter my SYW Member Number or Phone Number (or entered it wrong)! Can I still have the points I should have earned?
A: Yes! You have 30 days to retrieve missing points by entering info from your receipt. Here’s how.
Q: Do I need to change Personal Shoppers to get a specified deal?
A: NO! If you’re happy with your Personal Shopper, then stick with them! Some unscrupulous PS may suggest that you have to switch to them as your Personal Shopper to get the deal they’re sharing (whether it’s surprise points, coupons or savings). It is just not true! All Personal Shoppers have the same access to send you coupons and share deals with you. Your Personal Shopper cannot give you Surprise Points. There are rare instances, such as extra sweeps codes, which are limited to a specific PS – so do not be fooled!
But, if you do want to switch Personal Shoppers, here’s a great tutorial on how to switch!
Q: Can I use coupons with points (stack coupons, or use at the same time)?
A: Yes! Load coupons from your Shop Your Way dashboard (click Rewards > Coupons).
You can also print coupons here!
Q: How do I get free shipping?
A: Shop Your Way MAX is free for 90 days (and it does NOT auto-renew, there’s nothing to cancel!) With it you’ll enjoy free shipping. Read more.
Q: My Shop Your Way App gives me the error: “oops something went wrong” when I try to add to cart. What do I do?
A: If you’re having trouble with the app, you can still shop ShopYourWay, Sears and Kmart through your browser! Meanwhile, email Shop Your Way Technical Support to fix the problem with the app for you.
Q: I’m locked out of my account! What do I do?
A: You can use the password reset link, or you can email them or give them a call
Q: How do I email SYW Tech Support for technical help with my account?
A: Write to [email protected]ayrewards.com
Q: How do I contact SYW by phone?
A: You can call Shop Your Way Rewards at 1(800) 991-8708 (SYW hours are 8 AM – 11 PM CST, 7 days a week, except for certain holidays.
You can also call Kmart directly at (866) 562-7848 (1-866-KMART-4U) or Sears at 1 (800) 697-3277.
Q: My question wasn’t answered here, what can I do?
A: Check out the help section of SYW. Find technical support on SYW, by clicking “Advice” at the top and then clicking picture and then “Surprise Points”.